Refund policy

Last updated: November 10, 2026

We want you to love your Nurse Snuggle. If something isn't right, we'll make it right.

30-day guarantee

You have 30 days after your order is delivered to request a return or refund. To start, message us through our contact page with your order number and a short note on what went wrong. We reply within 24 hours on business days.

To be eligible for a return, the cape must be unused, in the same condition you received it, with its cable and, where possible, its original packaging. Please don't send anything back before we confirm the return.

Damaged, defective or missing items

If your cape arrives damaged, defective or doesn't arrive, contact us within 30 days and send a photo where possible. We'll send a free replacement or give you a full refund, and you won't need to send the damaged item back.

Pre-orders

Every Nurse Snuggle is customised and made to order. You can cancel for a full refund any time before your cape ships.

Add-ons and free gifts

Shipping Protection, Priority Shipping and the 30 Day Money Back Guarantee are services, not physical items, and are refunded together with the order if your whole order is refunded. The free Nurse Lanyard & Badge Holder is a gift and has no cash value.

Refunds

Once we receive and check your return, or confirm your damage claim, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days.