Shipping policy

Last updated: November 10, 2026

Free shipping on every order

Shipping is free on all orders, and every order ships with tracking.

Pre-order: made for you

Every Nurse Snuggle is customised for each customer and made by us after you order. Your order ships within 3-4 weeks, production included. Orders with Priority Shipping are made and shipped first. You'll receive an email with your tracking number as soon as your order ships.

Delivery

Delivery times after shipping depend on your location and local carriers, and can be longer during holidays, peak seasons or customs checks.

Where we ship

We ship to the United States and most countries worldwide. International orders may be subject to import duties or taxes set by the destination country. These are paid by the customer and are not included in your order total.

Lost or stolen packages

If your tracking shows no movement for 10 business days, or your package is marked delivered but you can't find it, contact us through our contact page. Orders with Shipping Protection are reshipped free if the package is lost in transit or stolen after delivery.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, message us right away. We can update the address before the order ships, but not after.